Note: If you have a signed Statement of Work or Master Services Agreement, those terms take precedence over these general terms where there is a conflict.
1. About these terms
These Terms govern your use of this website and any engagement with Sympl Ltd for advisory or delivery services. “Client” means any individual or organisation that engages Sympl for services. “Services” means consultancy, advisory, hub design, build, and related deliverables as agreed in writing.
2. Services and engagement
All engagements begin with a written agreement setting out scope, deliverables, timeline, and fees. Work begins once that agreement is countersigned and any required deposit is received.
3. Fees and payment
Fees are as set out in the relevant proposal or Statement of Work. Unless otherwise agreed:
- Fixed-fee engagements: 50% on signature, 50% on delivery
- Retainer arrangements: invoiced monthly in advance
- Payment terms: 14 days from invoice date
- Late payments accrue interest at 8% above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998
All fees are exclusive of VAT where applicable.
4. Intellectual property
Work products created specifically for a client transfer to the client on receipt of full payment. Sympl retains ownership of its underlying methodologies, frameworks, and pre-existing intellectual property.
5. Confidentiality
Both parties agree to keep confidential any information that a reasonable person would understand to be confidential. This obligation survives termination for three years. It does not apply to information that is publicly available or required to be disclosed by law.
6. Liability
Sympl’s total liability shall not exceed the fees paid by the client in the three months preceding the relevant event. Sympl is not liable for indirect or consequential losses, loss of profit, or business interruption. Nothing in these terms limits liability for death or personal injury caused by negligence, or fraud.
7. AI tools and outputs
Our services involve AI tools including large language models. AI-generated content may contain errors and should be reviewed before being relied upon for important decisions. The client is responsible for validating AI-assisted outputs before acting on them.
8. Termination
Either party may terminate a rolling engagement with 30 days’ written notice. Fixed-fee engagements may be terminated by the client at any time; fees are payable for all work completed to the termination date plus reasonable costs incurred.
9. Governing law
These terms are governed by the law of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Sympl Ltd · Registered in England and Wales · No. 15847293
Last reviewed: May 2026 · Questions: andrew@sympl.co.uk